The City Dispatcher (CD) will execute the day to day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of the CD. The CD must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.
Specific Responsibilities Include:
Dispatch: Transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues.
Reporting: This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise.